As small business owners and team leaders, we've all experienced the rush of anxiety when faced with an angry email or a 1-star review from a customer. We understand that negativity is a part of business, but it's our responsibility to transform those negative experiences into positive outcomes for our customers. This presentation delves into the psychology behind handling angry customers because effective communication is key to resolving issues.

Learn to break down the barriers of negativity and actively engage with customers who provide feedback. You'll quickly grasp these concepts and feel empowered the next time you encounter an unhappy customer.